Privacy Policy
1. Introduction
Welcome to Nature Osteopaths, a professional osteopathy clinic based in Tottenham, North London.
Your privacy is important to us, and this policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
By using our website, you consent to the practices described in this Privacy Policy.
2. Who We Are
Nature Osteopaths is registered in the United Kingdom and operates from:
545C High Road, London, N17 6SB, United Kingdom.
For the purpose of data protection laws, Nature Osteopaths is the “data controller,” responsible for deciding how your personal data is processed and used.
3. Information We Collect
We may collect and process the following information from you:
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Personal details such as your name, email address, phone number, and contact preferences.
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Appointment information including medical history or treatment details provided during booking or consultation (if applicable).
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Website usage data, such as IP addresses, browser type, and pages visited, collected through cookies and analytics tools.
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Communication records, such as emails or messages sent via our contact forms.
4. How We Use Your Information
Your personal data is used to:
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Arrange and manage appointments at Nature Osteopaths.
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Provide osteopathic care and maintain accurate clinical records.
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Respond to your enquiries or requests.
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Improve our website, services, and patient experience.
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Comply with legal, professional, or regulatory obligations.
We only collect the information we need and use it in ways that are fair, lawful, and transparent.
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5. Legal Basis for Processing
We process personal data under the following legal grounds:
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Consent — when you have given clear permission for us to process your information (for example, subscribing to updates).
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Contract — when processing is necessary for providing osteopathic treatment or related services.
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Legal obligation — when required to comply with professional or statutory duties.
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Legitimate interests — where processing helps us to operate safely and effectively as a healthcare provider.
6. Data Storage and Security
We are committed to keeping your personal information secure.
Your data is stored safely on password-protected systems and, where applicable, within compliant medical record systems.
We regularly review our security practices to prevent unauthorised access, disclosure, or loss of your personal data.
7. Sharing Your Information
We do not sell or rent your personal data.
We may share information only when necessary with:
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Other healthcare professionals (with your consent).
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Regulatory or legal authorities, where required by law.
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Trusted third-party service providers (e.g., booking or payment systems) who adhere to strict data protection standards.
All such parties are required to keep your data secure and only use it for the purpose intended.
8. Cookies and Website Tracking
Our website uses cookies and similar technologies to improve functionality and understand how visitors use our site.
You can adjust your browser settings to refuse cookies if you prefer, although some features of the website may not function as intended.
For more details, please see our separate Cookie Policy.
9. Your Rights
Under UK GDPR, you have the right to:
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Access the personal data we hold about you.
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Request correction of inaccurate or incomplete data.
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Request deletion of your data, where legally possible.
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Withdraw consent where processing is based on consent.
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Object to or restrict processing in certain situations.
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Request transfer of your data to another provider.
To exercise your rights, please contact us using the details below.
10. Retention of Your Data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal or professional obligations.
Clinical records are kept in accordance with healthcare regulatory guidelines.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in law or our data practices.
The latest version will always be available on our website.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please find our contact details below
Contact Us
If you have any questions do not hesitate to reach to us!
545C High Road
Guapa Salon
London
N176SB
United Kingdom
07440151270
We aim to respond to your queries as soon as possible. Thanks for your patience!
Opening Hours
Monday
Tuesday
Thursday
Wednesday​
Friday
​Saturday
Sunday
Closed
10:00 am – 6:00 pm
Closed
10:00 am – 8:00 pm
10:00 am – 4:00 pm
10:00 am – 6:00 pm
Closed
Our opening hours may change in the near future. Contact us if you need service out of business hours.